Drop Off Zone Terms and Conditions

To learn about alternatives to the drop off zone, visit our pick up and drop off page. 

Drop Off Zone Terms and Conditions

1 - Application

1.1 These terms and conditions apply when you enter the designated drop off zone at Manchester Airport (the “Drop Off Zone”), which is signposted by road markings and signs.

1.2 When you enter the Drop Off Zone and/or register for the charge account service, you accept these terms and conditions. Road traffic laws and airport byelaws may also apply.

1.3 Breach of these terms and conditions may result in Parking Charges up to £100. An additional fee of up to £70 may be applied for the costs of debt recovery.

1.4 This contract for use of the Drop Off Zone is made between you and Manchester Airport Plc (company number: 01960988 (the “Airport”). In these terms and conditions, "you" and "your" refer to any person who enters the Drop Off Zone and/or registers for the charge account service and “we” and “us” refers to the Airport.

1.5 APCOA Parking (UK) Limited (company number: 02572947) (“APCOA”) is authorised by the Airport to manage the Drop Off Zone, including enforcement on behalf of the Airport (see paragraph 6 below for further information).

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2 – Drop Off Zone Tariffs

2.1 The tariff payable is displayed on signage at and around the Drop Off Zone and on our website at https://www.manchesterairport.co.uk/parking/pick-up-and-drop-off/. The full tariff is payable on each occasion that a vehicle enters the Drop Off Zone, unless a discount or an exemption applies (see paragraphs 4 and 5 below).

2.2 The tariff applies at all times. You must pay the tariff by 23:59 hours on the day after you utilised the Drop Off Zone.

2.3 Payment of the tariff does not permit you to wait in the Drop Off Zone any longer than is reasonably necessary to drop-off a passenger. If you stay beyond the maximum 30 minutes stay period, a Parking Charge of up to £100 may be issued with an additional debt recovery fee of up to £70.

2.4 Non-payment of the tariff or any other breach of these terms and conditions may result in a Parking Charge being issued (see paragraph 6 below).

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3 - How to Pay

3.1 You can pay:-

• Online;

• by automated telephone service; or

• by autopay,

as set out on the signage and at www.manchesterairport.co.uk/parking/pick-up-and-drop-off/

3.2 Non-payment or late payment may result in a Parking Charge and additional enforcement action, including debt recovery.

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4 - Blue Badge Holders

4.1 Where the passenger being dropped-off holds a blue badge (important – please note it must be the passenger who holds the blue badge), you are eligible to use the Drop Off Zone free of charge but must contact a traffic marshal and show them the blue badge as evidence.

4.2 Failure to display/notify the traffic marshal may lead to charges applying.

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5 - Other Exemptions

5.1 Exemptions apply to authorised airport operational vehicles, emergency service vehicles and military vehicles, as determined by the Airport.

5.2 The Airport reserves the right to offer discounts to the tariff at its discretion. Where eligible, discounts will be applied to a payment unless otherwise stated. The current list of discounts can be found at www.manchesterairport.co.uk/parking/pick-up-and-drop-off/.

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6 - Parking Charges Enforcement

6.1 A Parking Charge may be issued to you if you fail to pay the tariff in accordance with these terms and conditions or you fail to comply with anything else in these terms and conditions.

6.2 The Parking Charge must be paid within 28 days from the date of issue to avoid additional fees. A reduced amount may apply if paid within 14 days. If you do not pay the reduced amount within 14 days, then the full amount is payable.

6.3 If the Parking Charge is not paid within 28 days from the date of issue, further enforcement action may be taken and you may be liable for additional fees incurred as a result of your non-compliance (including, but not limited to, debt recovery costs) as follows:

(a) If the Parking Charge remains unpaid after 28 days the charge may be referred to debt recovery.

(b) an additional fee of up to £70 may be applied to cover the costs of debt recovery.

(c)Further legal action may be taken, which could result in additional costs awarded by the Court.

6.4 When you enter the Drop Off Zone, your vehicle registration details will be identified by Automatic Number Plate Recognition (“ANPR”) for charging and enforcement purposes. In the event of a breach of these terms and conditions, we (via our third-party enforcement agency, APCOA) may use the vehicle registration details to request and obtain details of the vehicle’s registered keeper from the Driver and Vehicle Licensing Agency (“DVLA”). Any registered keeper details obtained from the DVLA will be used solely in connection with enforcement of the outstanding charges.

6.5 To find out more details about the personal information we collect, how and why we collect it, what we do with it, how long we keep it and what your rights are, https://www.apcoa.co.uk/data-protection/ please see our privacy notices. APCOA privacy notice www.apcoa.co.uk/data-protection/

Manchester Airport privacy notice www.manchesterairport.co.uk/privacy-notice/

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7 - Vehicle Security and Liability

7.1 You use the Drop Off Zone at your own risk. We do not accept liability for damage to your vehicle, or theft of or from your vehicle, whilst in the Drop Off Zone, unless such loss, damage, or theft is caused by our negligence or the negligence of our agents or employees. Liability is only applicable to the extent that our negligence has caused or contributed to the relevant loss, damage, or theft and is limited as set out at 9.6 below.

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8 - Traffic Orders and Byelaws

8.1 These terms and conditions do not override any traffic orders or byelaws as may be applicable at the Airport.

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9 - General Provisions

9.1 Drop-off only: The Drop Off Zone may only be used to drop-off passengers and not for pick-up. There are separate designated areas for the pick-up of passengers. Use of the Drop Off Zone for any other purpose will result in the issuance of a Parking Charge.

9.2 Driving responsibly: You must drive carefully and responsibly in the Drop Off Zone, taking care to be aware of all vehicles and pedestrians.

9.3 Compliance with signage: You must comply with all signage and other instructions from the traffic marshals when in the Drop Off Zone.

9.4 Prohibited activities: The following activities are not permitted in the Drop Off Zone, and we reserve the right to refuse access or require you to leave if any of these activities are observed (in the opinion of the Airport, acting reasonably):

(a) Conducting any service work, cleaning, or repairs to your vehicle.

(b) Carrying out any business activity, including selling, hiring, or disposing of your vehicle.

(c) Filling or emptying fuel tanks.

(d) Misusing or damaging any part of the Drop Off Zone

(e) Driving dangerously.

(f) Doing or attempting to do anything which is an antisocial or criminal offence.

9.5 Limitation of liability: Nothing in these terms limits our liability in the case of death or personal injury caused by our negligence or in the case of fraud.

9.6 Financial liability cap: Without prejudice to clause 9.5, our total liability to you for use of the Drop Off Zone shall be limited to an aggregate of £50,000 (fifty thousand pounds).

9.7 Exclusion of indirect loss: We do not accept liability for:

(a) Any indirect or consequential loss; or

(b) Any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

9.8 Events beyond control: We do not accept liability for any failure to perform our obligations due to events beyond our reasonable control. These include but are not limited to war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disasters, fire, adverse weather conditions, volcanic eruption, or ash cloud, government regulations, airport closures, and cancellations or changes to flight schedules.

9.9 No refund in specific circumstances: Except as expressly stated, we are not obliged to refund any pre-payment or make any other changes to your Drop-off payment due to events listed in clause 9.8.

9.10 No variation of terms: These terms and conditions cannot be varied except in writing by us. Nothing said or done by any of our employees or agents can alter these terms.

9.11 Right to amend: We reserve the right to change these terms and conditions, but once you have made a payment, the terms and conditions that apply are those that were published at the time of payment.

9.12 Enquiries: Any enquiries relating to the Drop Off Zone and/or these terms and conditions should be addressed to APCOA via email at GeneralEnquiries.MAGParking@apcoa.com or via telephone on 0345 901 3318.

9.13 All matters relating to payments, refunds, customer accounts, enquiries and challenges are handled by APCOA via the following channels:

(a) Customer Service Centre 0345 901 3318 (Monday to Friday 08:00 – 17:00 (closed on public holidays)

(b) Automated Telephone Drop Off Payment line - 0345 901 3318

c) General Enquiries GeneralEnquiries.MAGParking@apcoa.com

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For more information, visit www.manchesterairport.co.uk or contact customer services